HOW TO RETURN ITEMS - RETAIL CLIENTS
1. Package up your return securely ensuring items are placed in all original packaging and have all original tags and be sure to include your completed Return Form.
2. Complete the return form at the Return Policy - Retail Clients - (you will find this information under Shopping at the front of the website).
3. Await an email confirmation confirming your authorisation number to return your goods.
GOOD TO KNOW
Your return authorisation will also include information on which carrier will pick up your return goods or where to drop off your return item.
All returns will be quoted on the original port of pickup and be specified in your return email confirmation.
Any return order quotes will be deducted from the refund that you will receive.
You will receive a second return confirmation email of your approved return, which we will send you when we have processed your return.
Please note, it can take up to 60days to receive and complete your return.
Be sure to keep hold of your original receipt in the meantime since the responsibility of the return is yours until it reaches us.
Need a new Return Label or Form?
Contact the designer that you received your original item from. It is your responsiblity to ensure that the garment reaches the correct port of original dispatch, otherwise no credit will be forthcoming.
There is no exceptions to the return policy any deviation to these instructions will deem a return void and under no circumstances will a return be credited.