Shipping Info

  • Shipping and Delivery Policy 
  1. The average delivery times for standard delivery are:
  2. 4 – 7 Days goods shipped to and from Australian delivery points.
  3. 7 – 10 Days goods shipped to WA Country, far North Queensland and most of the Northern Territory, outside Alice Springs and Darwin.
  4. 7 – 20 Days goods shipped Internationally
  5. 7 – 20 Days goods shipped from International destinations into Australia.
  6. *All other variables please allow 7 – 20 days. As some designers and brands reside overseas and are delivering directly from their place of business into your home country delivery address.
  7. All products sold via globally are shipped using Australia Post (Domestic) or DHL / UPS International courier service. From time to time, ‘you’ (the purchaser) may be charged return postage if we find that ‘you’ have just simply changed your mind on the initial purchase.
  8. Returns can only be accepted via UPS International couriers and only once has approved and arranged for your pickup.
  9. Do not send goods back unless prior approval has been arranged as return goods will not be accepted by our office. Your courier will simply be asked to return the product back to you.
  10. Any further information regarding our shipping, delivery and return policy see relevant sections of the website or contact us via our contact details.
  11. UPS Australia Pty Ltd ship goods Australia wide and internationally.
  12. DHL Australia Pty Ltd ship goods Australia wide and internationally.
  13. Australia Post ship goods Australia wide and internationally.
  14. Delivery of Goods takes place at the Delivery Address that you specified on your Order.
  15. Orders that have multiple styles and multiple Designers / Labels / Brands on the Order form will have split deliveries. We cannot guarantee that goods will be delivered at the same time. When you place an Order from SosoCo Global (Online) you accept that this is a condition of our Terms.
  16. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card will be left for you. It is your responsibility to follow the instructions stated on the calling card.
  17. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where re-delivery is required because of refusal to accept delivery you may be required to pay additional Delivery Fees.
  18. Once delivered, you must inspect and test the Garment and ensure that the Garment (s) delivered match your order. You must let us know within (5) business days by contacting customer support if your delivery does not match your order or the Garments appear to be faulty. You can notify us via the front page under the customer service contact details provided.
  19. If you would like to track your delivery feel free to contact Australia Post / DHL or UPS directly and quote your tracking number which appears on the front of your customer receipt.
  • Risk, Title & Liability
  1. Risk and Title of the Garments passes to you on the date and the time of delivery of the Garments to the Delivery Agent.
  2. SosoCo-Global (Aust) Pty Ltd trading as, total liability for damages of any nature shall not exceed the total payment made by you for the garment (s). SosoCo-Global (Aust) Pty Ltd shall not be liable for any garment failure resulting from accident, abuse, misapplication, or modification without permission. In no event shall SosoCo-Global (Aust) Pty Ltd be liable for incidental or consequential damages whatsoever (including but not limited to damages for loss of any other pecuniary loss) on behalf of actions made in error by SosoCo - Global (Aust) Pty Ltd and its staff, participating members and their supply and delivery of garments to ‘you’ ‘the customer’ and not excluding the use of the website and the actions of its participating members in operation of this website.